Durak Tab JoyRefund Policy
1. Who handles refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
This policy applies to premium card decks bought by card on our website. It follows the Paddle Refund Policy; if the two differ, Paddle’s policy and your statutory rights apply.
2. Your 14-day right
You can request a refund within 14 days of your purchase.
- Statutory right of withdrawal: consumers in the EU/EEA, the United Kingdom, Switzerland, Israel and Turkey have a 14-day right to withdraw from some digital content purchases. In the EU/EEA, the UK and Switzerland this right does not apply to digital content that has already been delivered or used, if you expressly agreed to immediate delivery and to losing that right at checkout. Some other countries give a shorter right (for example 7 days in Canada, South Korea, Brazil and China, 5 days in Singapore).
- Other requests: Paddle may, at its discretion, issue a refund if you ask within 14 days of the purchase. Each request is reviewed case by case, so a refund is not guaranteed, for example where a deck has already been used in games.
3. A deck that does not work
If a deck you paid for does not appear or does not work, first tap “Restore purchases” in ⚙ Settings → Premium decks. If it still does not work, write to us at [email protected] with the date of the purchase. If we cannot fix it, you can ask Paddle for a refund and we will support your request.
4. How to request a refund
- Use the link in the receipt email you received from Paddle, or
- visit paddle.net, find your order and choose “Request refund”, or
- write to us at [email protected] and we will help you.
Approved refunds go back to the same payment method, usually within 14 days. After a refund, the deck is removed from your game.
5. Chargebacks
Please contact Paddle or us before you dispute a charge with your bank. This does not affect your right to dispute a charge.
6. Telegram Stars purchases
Decks bought with Telegram Stars are paid through Telegram. If you have a problem with such a purchase, write to us within 14 days with your Telegram username and the date. Where a refund is approved, the Stars are returned to your Telegram account and the deck is removed.
7. Gems
Gems are earned by playing and are not bought for money, so there is nothing to refund for them.
8. Contact
D.N.A Style Games
Email: [email protected]
We answer within 2 business days.